Our Promise to You
| No hidden charges | You will always be given a full quote before any work is done, and you can count on the price you are quoted - there won't be any hidden charges or surprises. All invoices will be fully explained to you by our Service Advisors
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| Our Procedures | Our Qualified Technicians live and breathe Audi engineering, use specialist tooling and equipment and fit only genuine Audi Original parts, which come with a 2-year parts and labour warranty (except for wear and tear). The result? A perfectly tuned machine whose integrity is never in doubt.
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| We'll keep you mobile at all times | When your car is off the road, you won't be. We offer you a range of services to keep you mobile, such as collection and delivery, or the use of an Audi Courtesy Vehicle.
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| All our courtesy cars insured and fuelled | Your replacement Audi will be fuelled upon collection - all we ask is that you return it to us ready for the next customer in the same condition. On presentation of your driving licence we will also insure the car free of charge
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| Guaranteed Service bookings | We commit to Service your car within a maximum of 5 working days should you not require a loan car, and 10 working days if you should.
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| We will wash and vacuum your car | We are committed to our Audi service promise and when your vehicle is in our workshops we will offer you a wash and vacuum free of charge.
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| A named Technician | All work to your vehicle will be carried out by a named Technician, to whom you will have access should you require it.
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| Extra work consent
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We will never carry out repair work and charge you for it without your prior consent.
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| Quotation Response | We commit to respond to any request for a quotation within one working day, providing you with our speedy Sinclair Audi customer service.
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| Training | We commit to a programme of continuous training development for all our staff so that we can deliver a high quality, professional service.
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| Environmental and recycling commitment | We will dispose of, at our expense, all non-biodegradeable materials from your vehicle in a responsible manner.
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| If you need to complain | As part of our Audi service promise to you we have a published complaints procedure that will ensure any negative issue you have with us is taken seriously.
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